V-Guard Industries — Inverter transformer burning incident inside home

Inverter transformer got burnt because of substandard quality and poor safety measures.
Transformer was about to catch fire if it was not power off timely.
Concern raised to V gurad team but even after a week time no response got and awaiting for resolution and also requested for root cause analysis to prevent reoccuration in future as production is being used inside house.
Product is under warranty.