| Address: | Vadodara, Gujarat, 390007 |
| Website: | www.vguard.in |
To :
Indian Consumer Complaints Forum
Respected Sir / Madam,
I have purchased an Electric Water Heater - V-Guard Make through
V-Guard's Authorized Dealer of Vadodara - M/s. Geetanjali Engineers
in the end of 2012 and the Water Heater has failed working within a
short span of time. In 2015 its Coil failed and we got the same replaced
through their Authorized Dealer, M/s. Geetanjali by paying Rs. 800/-
Cash. Geetanjali had given 1 year warranty for the replaced part.coil.
However the replaced coil also failed within the Warranty Period. From this it is apparent that the product and the replaced item are of substandard quality. Now, inspite of giving warranty, both Company and Dealer are
escaping from their responsibility of repairing the same free of cost. The complete details of correspondence I have had with the Dealer and the
Company are given below for your kind information. Kindly help.
Thu, 30 Jun 2016 18:04:38 IST
To :
V-Guard Industries
Customer Care Centre
E-mail : [protected]@vguard.in
Cc to :, , , , , , , ,
Dear Sirs / Madam,
This has reference to your SMS & E-mail of date regarding
Service Request No.:[protected].
In this connection please note that I have been in corres-
pondence with your Authorized Dealer of Vadodara - M/s. Geetanjali
Engineers and M/s. V-Guard Industries Ahmedabad/Cochin Offices, for
repairs of my Electric Water Heater, free of cost, as the Product
failed within a short span and also the repaired part - Coil supplied
and installed by your Authorized Dealer, Geetanjali, with warranty
period of 1 year, also failed within the warranty period. A copy
of the entire correspondence is reproduced below for your kind
information and doing needful.
Please note that your Service Engineer/Technician, who visited
our Residence today, as per your instruction, has not attended
the complaint saying that it would be on chargeable basis. As
I have not lodged the Service Request and you had sent the person
to repair the same, free of cost, on the basis of the below mentioned
facts that the product supplied by your dealer is a substandard quality
and the product and also the replaced coil failed within a short span of
time, during the warranty period.
"Quote
REMINDER
DEAR SIR
I AM WAITING FOR YOUR REPLY. PLEASE EXPEDITE.
REGARDS,
MOHAN
Note: Forwarded message attached
-- Original Message --
From: "MOHAN "[protected]@rediffmail.com
To: [protected]@rediffmail.com
Cc: [protected]@vguard.in, [protected]@vguard.in, [protected]@vguard.in
Subject: Reply : Non-working of Sprinhot Instant Water Heater - 3 Ltrs Capacity
Dear Shri. Yogendrabhai,
It seems that you have not read my reply properly as you have
repeated your earlier reply without any change. I repeat that
your contention of out of warranty cannot be accepted as the
complaint was lodged with you and you have sent your Plumber,
Mr. Shailesh to our House and replaced the Coil. The Slip/bill was
given by him only against cash payment of Rs. 800/-. The
warranty of 1 year is very clearly written on the same. If it
was attended by some unauthorized person then you could run away
from your responsibility of repairing the heater. But here the case
is totally different as we have not called/allowed anyone else to
touch/attend/repair the Heater except you.
As the product itself has failed two times within a short span of
time and hence you are once again requested to repair the same, free
of cost, without further loss of time as the Company Officials
say that it is your responsibility to repair the same as you have
attended the fault by replacing the coil.
For your ready reference, I reproduce the reply sent by me against
your earlier E-mail.
I once again request you to kindly attend the problem and solve the
same amicably failing which I will have no other alternative but to
approach higher authorities. I think you will not compel me to initiate
a legal action which is unpleasant to you as well as to me.
Regards,
Mohan Nair
Dear Shri. Yogendrabhai,
Your contention of out of warranty cannot be accepted as the slip /
bill of repairing charges is given by you only. Furthermore, if the
repairing does not bear any warranty, how it has been written by you.
You being the Authorized Dealer and Supplier, the complaint was lodged
with you and Water Heater was repaired and the bill was given by you only
through your Plumber Mr. Shailesh and hence your doubt of overwriting does
not hold any water. Please remember that the entire world is going/moving on Trust and for such a silly matter, I need not tell a lie to you. In case
still you have any doubt, I shall produce the original copy of bill and you may
clear the same with your Plumber as I have not made/done any correction
on your bill.
I do agree with your contention that everybody is spending money for purchase
of Water Heater. However, please note that HERE I HAVE SPENT HUGE MONEY
FOR A SUBSTANDARD QUALITY PRODUCT AS IT HAS FAILED WITHIN A SHORT SPAN OF PURCHASE AND FURTHERMORE THE REPLACED ITEM HAS ALSO FAILED DURING WARRANTY PERIOD, WHICH IS UNUSUAL.
INSTEAD OF SOLVING THE PROBLEM AMICABLY, WHICH IS EXPECTED FROM ALL MANUFACTURERS/AUTHORIZED DEALERS BY THE CONSUMERS, YOU HAVE MADE THE ISSUE MORE COMPLICATED
AS THE MANUFACTURER SAYS THAT THE DEALER IS NOT AUTHORIZED TO DO ANY KIND OF REPAIRING WORK AND IF THEY HAVE DONE IT, IT IS THE RESPONSIBILITY OF THE DEALER TO REPAIR THE SAME TO MY SATISFACTION, FREE OF COST, AS THEY HAVE GIVEN THE WARRANTY.
PLEASE LET ME KNOW THE FURTHER COURSE OF ACTION IN THIS REGARD AS THE MONSOON IS AROUND THE CORNER AND I WANT THE WATER HEATER REPAIRED AT THE EARLIEST.
WAITING FOR YOUR REPLY.
REGARDS,
MOHAN NAIR
On Mon, 27 Jun 2016 12:25:04 +0530 "yogendra thakkar" wrote
Dear Sir, After the warranty has expired the repairing does not bear any warranty. The slipis also hand written hence cannot be confirmed for warranty. Warranty part isoverwritten hence also there is doubt who wrote it.With due respect sir everybody has to purchase geyser so your saying you havespend money is no different or no special than others. Inside warranty you getfree service. Outside warranty you have to pay. Also the repairing work outsidewarranty does not fall under any kind of warranty.With due respect i request you to get the repairing of your water heater done byus but as it is out of warranty you will have to pay charges.RegardsGEETANJALI ENGINEERSRAOPURAVADODARA
From: "MOHAN "
Sent: Mon, 27 Jun 2016 12:16:31
To:
Cc:, , , , , , ,
Subject: Fw: Reply : Non-working of Sprinhot Instant Water Heater - 3 Ltrs Capacity
REMINDER - WAITING FOR YOUR REPLY. PLEASE EXPEDITE TO
ENABLE ME TO PROCEED FURTHER IN THIS MATTER.
Note: Forwarded message attached
-- Original Message --
From: "MOHAN "[protected]@rediffmail.com
To: [protected]@rediffmail.com
Cc: [protected]@vguard.in, [protected]@vguard.in, [protected]@vguard.in, [protected]@vguard.in, [protected]@gmail.com, [protected]@REDIFFMAIL.COM, [protected]@yahoo.com, [protected]@gmail.com
Subject: Reply : Non-working of Sprinhot Instant Water Heater - 3 Ltrs Capacity
Dear Shri. Yogendrabhai,
Your contention of out of warranty cannot be accepted as the slip /
bill of repairing charges is given by you only. Furthermore, if the
repairing does not bear any warranty, how it has been written by you.
You being the Authorized Dealer and Supplier, the complaint was lodged
with you and Water Heater was repaired and the bill was given by you only
through your Plumber Mr. Shailesh and hence your doubt of overwriting does not hold any water. Please remember that the entire world is going/moving on Trust and for such a silly matter, I need not tell a lie to you. In case still you have any doubt, I shall produce the original copy of bill and you may clear the same with your Plumber as I have not made/done any correction on your bill.
I do agree with your contention that everybody is spending money for purchase of Water Heater. However, please note that HERE I HAVE SPENT HUGE MONEY FOR A SUBSTANDARD QUALITY PRODUCT AS IT HAS FAILED WITHIN A SHORT SPAN OF PURCHASE AND FURTHERMORE THE REPLACED ITEM HAS ALSO FAILED DURING WARRANTY PERIOD, WHICH IS UNUSUAL.
INSTEAD OF SOLVING THE PROBLEM AMICABLY, WHICH IS EXPECTED FROM ALL MANUFACTURERS/ AUTHORIZED DEALERS BY THE CONSUMERS, YOU HAVE MADE THE ISSUE MORE COMPLICATED
AS THE MANUFACTURER SAYS THAT THE DEALER IS NOT AUTHORIZED TO DO ANY KIND OF REPAIRING WORK AND IF THEY HAVE DONE IT, IT IS THE RESPONSIBILITY OF THE DEALER TO REPAIR THE SAME TO MY SATISFACTION, FREE OF COST, AS THEY HAVE GIVEN THE
WARRANTY. PLEASE LET ME KNOW THE FURTHER COURSE OF ACTION IN THIS REGARD AS THE MONSOON IS AROUND THE CORNER AND I WANT THE WATER HEATER REPAIRED AT THE EARLIEST.
WAITING FOR YOUR REPLY.
REGARDS,
MOHAN NAIR
On Sat, 25 Jun 2016 13:09:22 +0530 "yogendra thakkar"
wrote
Dear Sir,
After the warranty has expired the repairing does not bear any warranty. The slip is also hand written hence cannot be confirmed for warranty. Warranty part is overwritten hence also there is doubt who wrote it.
With due respect sir everybody has to purchase geyser so your saying you have spend money is no different or no special than others. Inside warranty you get free service. Outside warranty you have to pay. Also the repairing work outside warranty does not fall under any kind of warranty.
With due respect i request you to get the repairing of your water heater done by us but as it is out of warranty you will have to pay charges.
Regards
From: "MOHAN "
Sent: Sat, 25 Jun 2016 11:07:39
To:
Cc:,
Subject: Non-working of Sprinhot Instant Water Heater - 3 Ltrs Capacity
From :
Mohan Nair,
Vadodara - 390 007.
E-mail : [protected]@rediffmail.com
Date : 25th June, 2016
To :
V-Guard Industries,
33/2905 F,
Vennala High School Road, Vennala,
COCHIN - 682 028
Dear Sirs / Madam,
On the captioned subject, I would like to inform you that, in good faith, I
purchased a V-Guard Make Water Heater having capacity of 3 Ltrs from your Authorized Dealers in Vadodara - M/s. Geetanjali Engineers, Vide Cash Memo No. 283, dated 18/11/2012, for Rs. 3455/-. The related papers such as Invoice, Guarantee Card, Payment Receipt etc. are enclosed herewith for your ready reference. Upto 2015 it was working properly. Then it was started giving trouble as water was not getting hot. Accordingly Geetanjali was contacted and requested to attend the complaint. They informed that the Coil should be replaced. Accordingly by paying cash of Rs. 800/- on 1/10/2015 I got the Coil replaced. The coil has a warranty of 1 year. Please refer to the attached payment receipt.
Now, the Heater has again started giving trouble as when we switch on the
Heater, immediately smoke starts coming out from the heater and the water is also not getting hot. After repairs, we have operated it hardly for 5 months as the summer had started and it is still hot season here.
As I am very unhappy with the performance of the product, you are requested to get the same repaired, free of cost, as it is under warranty period and also I have spent a total of nearly Rs. 5000/- for this product, at the earliest.
Please let me know the action taken by you in this regard at your earliest
convenience.
Thanking you,
Mohan Nair"
"Unquote
From the above that the product supplied to us is of sub-standard
quality and hence you are once again requested to get the same repaired,
free of cost, urgently.
Please confirm the action taken you in this regard.
Yours faithfully,
Mohan Nair
On Thu, 30 Jun 2016 14:20:45 +0530 wrote
Dear Mohan Nair
Thank you for contacting us. We have successfully received your service request. Following are the details:
⢠Service Request No.:[protected]
⢠Assigned to Service Center: Ahmedabad BSC - 2061
⢠Service Center Phone No.:
⢠Closure Code: 6132
Our Service Center Technician will contact you at the earliest. Please provide the closure code to the technician after your service request is resolved successfully.
Customer Care, V-Guard Industries Ltd
[protected]@vguard.in
www.vguard.in
Was this information helpful?
Post your Comment