V-Guard Industries — v-guard customer care not responding to my under warranty product

Address:

Bangalore, Karnataka, 560076

28th May Raised complaint for VGMW1000 digital Plus. The out put voltage is not stable and continuously varying from 196 v to 245v even if the input voltage is stable between 220 to 235v. All my appliances are malfunctiong and more than that home lift meant for my physically challenged my son and 85 years old my mother unable to move around the home.

28th rised complaint and the number is[protected]. v-guard service team visited on 31st and without understanding my problem and inspection they closed the complaint without our concurrence. I gave rating 0 and they rated them self 4.

again i called and informed the same to call center next day and they said they will raise one more complaint and they dint do .

on 8th June raised one more complaint and no one responded till 15th June. 15th June i received message the complaint closed all working fine. How the service engineer closing the complaint without attending the problem.

My physically challenged son and mother suffering from this issue from the day one of installation.

V guard service center not responding at all. pls. organise to take back the material on priority. so i can buy some other good product.