[Resolved]  Vacation Gateway Noida — Non fulfilling of Promises made

Address:

Gautam Buddh Nagar, Uttar Pradesh

This is Complain against M/s Vacation Gateway based in Noida who are No 1 Cheaters & Fraudster Hi, I am Aditya Singhai ( mail id [protected]@bhelhyd.coin Contact No[protected] / [protected]), On October 28th 2014 a representative (named Anil Sagar ) of Vacations Gateway, called me from [protected] and explained an offer where he said I have to pay Rs 7799 and I will be given a Sony Xperia Z2 tablet and along with it a holiday packageif I book the package on same day . On questioning from where they got my Name & Phone details they said they got it from their some payment gate way for which they are channel partner .Initially I was very reluctant, hence he sent me confirmatory mails confirming the gift and also asked me to check their website & Customer care who confirmed the same. All though reluctant I booked the package thru Credit Card ( My Transaction ID SDL00028835 / Customer Id VGG1NR8L11355 . Immediately after booking there was confirmation call from Mr Rahul that they informed that immediately my gift / along with package shall be dispatched . But on next day when I asked for consignment No of DTDC -It was told that it may take 2-3 days to get the same . Even after one week when I didn't get any response I made several phone calls which were not replied properly & thus I wrote a mail on 06/11/14 ( refer trailing mails) I was utterly surprised by response from M/s Vacation gateway team whom have changed the stance & informing that the gift are only against referral scheme -which I suppose was not the case with me (as informed to me while booking) On 08/11/14 their team dispatched only a leaflet vide DTDC which does not have any details . Since the several mail correspondence & Phone calls have been made by me but no proper explanation has come to me. The response from Sales as well as Customer care team is pathetic & disgusting & impolite. To my phone calls -My request to connect me to Mr Anil Sagar has not been met many times & every time, a new executive shall speak under name of Rajeev, Akash, Mandip, Ashok, Nishant, The list is never ending ; to whom I have to explain from scratch. Some how - I could speak to Mr Anil Sagar on 15/11/14, who agreed as he has promised & informed me that since these tablets were out of stock, they could not dispatch but now stock is available they would immediately dispatch on 15/11/14 . On 20/11/14 I have very categorically written M/s Vacation Gateway that either to send the gift or Refund the Money but again as Usual no reply from them. Since then I have not got any information on dispatch details and my Phone calls have not been answered properly . This seems to be clear case of Cheating & Fraud by providing false information & duping Customers by false & luring offers. All employees Need to punished severely & jailed & company need to be closed Let us Unite ourselves & lodge a joint complaint (FIR ) against these fraudster.