Vacations Gateway — Fraud Company - False promises of Gift, etc.

PrPatel82

from Bengaluru, Karnataka

Address:

Rajkot, Gujarat

I received call from a guy called Sandip Tripathi, as on 24/03/2015. He told me that I have been selected as lucky customer from a list of consumers who made online purchases during last week and I have won Dell Inspiron I7 Laptop. In order for me to receive this Gift, I will have to purchase holiday package from Vacations Gateway at a cost of Rs. 7, 799 payable in 12 EMIs without any additional charge. I believed in his words and made payment through credit card. While making payment he told me that payment is not successful and I will have to make the payment again, thus making me made the payment twice. After that he transferred the call to guy called Raghuram, who told me that since I have bought two holiday packages from Vacations Gateway, I will be receiving Sony Xperia Z3 tablet in addition to Dell Laptop. After that I receive the call from Sandip that I will first receive welcome letter from their side and after that I will have to tell them voucher code mentioned there in, after which they will dispatch my Gifts. He gave assurance to me that I will be receiving Holiday packages and Gifts within 7 to 10 working days. I didn't receive anything till today. Whenever I call their customer care number they just simply tell me to wait for 48 hours, but their 48 hours never ends. I even requested for order cancellation through emails but they are not sending cancellation confirmation. After reading complaints of other customers like me I believe that Vacations Gateway is a fraud company making false promises. My Vacations Gateway transaction ids are SDL00043297 and SDL00043291.

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Vacations Gateway customer support has been notified about the posted complaint.

May 19, 2015

Updated by PrPatel82 I received call from a guy called Sandip Tripathi, as on 24/03/2015. He told me that I have been selected as lucky customer from a list of consumers who made online purchases during last week and I have won Dell Inspiron I7 Laptop. In order for me to receive this Gift, I will have to purchase holiday package from Vacations Gateway at a cost of Rs. 7, 799 payable in 12 EMIs without any additional charge. I believed in his words and made payment through credit card. While making payment he told me that payment is not successful and I will have to make the payment again, thus making me made the payment twice. After that he transferred the call to guy called Raghuram, who told me that since I have bought two holiday packages from Vacations Gateway, I will be receiving Sony Xperia Z3 tablet in addition to Dell Laptop. After that I receive the call from Sandip that I will first receive welcome letter from their side and after that I will have to tell them voucher code mentioned there in, after which they will dispatch my Gifts. He gave assurance to me that I will be receiving Holiday packages and Gifts within 7 to 10 working days. I didn't receive anything till today. Also I had to pay total amount on Credit card and no EMIs were offered to me. Whenever I call their customer care number they just simply tell me to wait for 48 hours, but their 48 hours never ends. I even requested for order cancellation through emails but they are not sending cancellation confirmation. After reading complaints of other customers like me I believe that Vacations Gateway is a fraud company making false promises. My Vacations Gateway transaction ids are SDL00043297 and SDL00043291.