[Resolved] Vacations Gateway — Fraud sales doing wrong communication and misselling

shaktiprasadmishra

from Mumbai, Maharashtra

Address:

Khordha, Odisha

I was told by Mr. Kunal Saxena of Vacations Gateway on 11.06.2015 that I will be given a Samsung Galaxy Tab 4 T231 along with the holiday package of Vacations Gateway. I was again told by Mr.Ravi of Vacations Gateway that there is one combo offer along with my previous purchase (transaction id - SDL00053953 and bill no. VGTX[protected] where I will be given a laptop of DELL INSPIRON 5521 i7 as a promotional offer being the 5th member of today’s (11.06.2015) promotional sale. I was told that the laptop will be sold in my wife’s name. But nothing is mentioned regarding the same in invoice nor it was given even after a month. This was a miss selling and I have requested Vacations Gateway on 12.06.2015 to cancel the sale and refund my money back to my account. The details of invoice which are to be cancelled and money to be refunded are given below: BILL NO: VGTX00003540 TRANSACTION NO: SDL00053953 CUSTOMER ID: VG710IU019226 and BILL NO: VGTX00003542 TRANSACTION NO: SDL00053958 CUSTOMER ID: VG5I3WFF19228 But till date (15.07.2015) I was not able to get my refund. I was not entertained by the customer care for refund status nor any reply is provided over mail for the queries raised for refund.. They claim to be an ISO 9001:2008 certified company. I have logged a complaint in National Consumer Helpline and docket no. is[protected]. But till date the same is not resolved nor any communication made in that regard. Even I am not able to contact NCH on tollfree no.[protected]. I request your goodself to intervene in this matter and help me in getting my money back from such a fraudulent company regards Shakti Prasad Mishra

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Complaint marked as Resolved

My complaint has been resolved and I was refunded my money which was deducted from my credit card as a fraudulent action by the company VACATIONS GATEWAY. I have lodged a online complaint in the police station of Sector - 62, Noida regarding the fraudulent action of the company and the way they have looted my money making fake promises. The police is so friendly and kind enough to resolve my problem. I got my money back only because of the quick and effective action of Delhi Police. My advice to all who are victims of VACATIONS GATEWAY company to lodge complaint with police instead of lodging complaint in the forum. The forum is very good to share our problems and make aware of others so that they will escape from such fraud companies.

Vacations Gateway customer support has been notified about the posted complaint.

Verified Support

Aug 07, 2015

Vacations Gateway Customer Care's response Dear Sir,This is in regards to your booking. we would like to inform you that the reservation chart for the month of November will come to us only after 30th Oct'15. We request you to please do get your booking status after 30th Oct'15.and for gifts we have shared refferal scheme with you on your mail Id. Dear Mr SHAKTI PRASHAD MISHRA We thank you for writing us . This is in regards to your complain. we would like to inform you that we do not offer gift on 01 package. We request you to please share the name and contact number of the member referred by you so that we can share the gift eligibility of yours.Gift is the part of our referral scheme and we offer the same on the referral conversion . Also, we would like to inform you that we are forwarding your details to the concern team. For further information you can contact our customer care team or you can mail us. Referral Scheme Vacations gateway offers a referral scheme to his loyal customers. According to our referral program our customer will provide us some references (name and contact numbers of his relative or friend). Out of them, those who purchase our package we consider them a reference closed by our (Principal) customer. After that we will provide a referral gift to our principal customer who gave us references and they purchase our packages. Our referral scheme is: No. of references closed Referral gift 2 Reebok/ Rocio bag or sunglasses 5 Digital camera 7 Tablet 10 Blackberry mobile phone