Via — Refund amount against flight canceled

I had booked tickets flight - i5736. Airasia from pune to delhi on 2.7.20 it canceled

Transaction no-fmnaa3clo7z2k
Booking date-27.6.20

Till date refund amount has not been credited to my account.

Not getting replies on the status tried on customer service number n emails.

Complaint numbers as below.
Refund-transaction no-fmnaa3clo7z2k ticket id :- [#via[protected]] ticket id :- [#via[protected]]