[Resolved]  Videocon — Against videocon d2h service

Address:	Chennai, Tamil Nadu
Website:	www.videocond2h.com

We installed videocon d2h at our home lately. We have 46 inch LCD tv. But the picture quality was too poor and it is blurred over text. We raised concern and technician came and tested it. We were told that this is maximum clarity you can expect from this d2h. Since it is bigger tv, crystals expand over, this causes blurred effect. We initiated refund over the product. Team confirmed we will receive refund within 2 - 3 weeks at max. We are following-up with the team over a month now, they are saying refund amount will reflect in two days.. three days.. whenever we call, they say the same story. Now after being two months, they say refund cannot be done. As per policy, we cannot do refund. They made us to follow-up over months, committed to refund amount. Now they say, refund cant be done as per policy. I want to escalate this incident. If they cant refund, then why do they make false commitments.