Videocon — Amount refunded is not updated in records and wrong amount is being transferred

Address:

560049

Customer #[protected]

Balance as on 21st dec 2015 : 3342.96

Month package : 254 rs
Addon : 15 rs

Now the team informs me that i have consumed about 1342 so far from 21st dec 2015 to till date and they have refunded me only 2091 where as videocon app shows me 2400 and they inform that the videocon app is showing incorrect information.

This happened to me when i subscribed for sports channel and it never gave me the 3 months lockin period and when tried to unsubscribe its telling me that its in lockin period and cannot be unsubscribed.

The app that is been used to subscribe is from videocon and videocon employees are telling that the app has some issues then why the hell was the app released to public when not tested it correctly and they have done a lot of cheating the customers.

The videocon customer care people are so worst that they dont bother to help the customer and they used unprofessional language as well.

So as to compensate the agony i have undergone so far from customer care i need to be compensated in the form of money.

Incase if not then will take up this matter to the consumer court and get the issue resolved.