Videocon Appliances Ltd — Kenstar Microwave

Address:	Mumbai City, Maharashtra, 400 055
Website:	www.videocon.com

I have registered my complaint on 8th june 2016 - mum[protected]. I received a call there on promising to attend to my call asap... This went for days but finally on 17th june i was attended by deepak. Since i was unsure of his expertise i kept questioning him again n agin if he is well versed with the appliance. Being unsure, he came the next day again & attended to the problem. However the appliance on checking the next day was not working. So i registered the complaint again... Till date i get a lot of call & false promises but no one actually turns up.
When q... They blame the call centre, than the office staff & the rigmarol goes on & on. If i ask for a senior persons contact or ask them to put me on to them... They put on hold & than come back to tell me that he will call me back since he is over loaded with other things. Till date i am yet to get a call from a responsible person or any person to attend to my complain.

I have missed out on my office (Staying back to receive his highness) since they call in the morning & say they will be there after 2 hrs or so... But alas... No body turns up.

Sad plight... Videocon service have hit a new low. Very very poor service of attending complaints... False promises & after sale service is horrible. No doubt the consumers prefer better mnc i. E sony etc who treat consumers with great ease... Sad

Rgds

Wilfred lobo
(M) [protected]