[Resolved]  Videocon — Channel activated wrongly- need my balance back

Address:	Chennai, Tamil Nadu, 600013
Website:	www.videocond2h.com

I am using videocond2h for past 3 years. I wanted to activate Ten3 channel and called to customer care.They said channel will come after 10 hours.but ten 2 channel activated wrongly instead of ten 3.activated date 22.7.2016.I called to customer care again and complained to them.They said they have taken complaint against agent and it will get resolved in 3 days.Called 3 times nothing resolved.10 days gone.frustrated with this i have sent an email to videocon nodal officer.On august 2nd I got call from videocon d2h and they said they will activate ten3 channel now and deactivate ten 2 later.i asked them to deactivate ten 2 now and after that you can activate ten 3 channel.They said ok and ten 2 continued.again 1 week gone.Suddenly without notification ten3 activated ten 2 deactivated but both channels not visible in my d2h.Ten 3 activated showed only in my videocon account.I called to customer care on august 9th and complained.He refreshed my account and ten 3 came.I asked for deactivation of ten 3 account because its 1 month lock in period and waste of amount for me.He said his agent made a mistake by activating ten 2 channel instead of ten 3 on july 22. he has taken complaint to revert my balance of 40 rupees which is deducted for ten 2 channel activation but nothing credited till now.Made complaint again to customer care on 13th aug 2016 but no use but my complaint closed.Please credit my balance back for activating ten 2 channel wrongly.