Videocon — Customer service system is very poor & also miscommitment to the customer by customer service executives.

Address:	Howrah, West Bengal, 711204
Website:	www.videoconservicecenter.com

Sir,
I want to inform you that i have purchase a videocon 21' ctv model no -vpt21um sl no[protected] on 02/12/15 from liluah radio emporium. After few days o[censored]sing i have got some problems on my tv after that i went to that store liluah radio emporium and they told me that i have to lodge a call to videocon customer care. Then i do that and after that the cse told me that within 12 hrs service center execuitive will be at your doorstep on 13.04.16 at arround 19.39 hrs. But till now no one come to my house for solve the problem. They also give me a time on 14.04.16 within 16.00 hrs their staffs will be attend to my house but they didnt come within 16.00 hrs and even they didnt make any call to me. Is this a customer service which are providing by the company? Plz do something for that.
Call no - kol[protected]
Serviced by - gautam ([protected]), sv c center ([protected]).
Provide scode- s83760

Thanks & regards,
Priya sharma
Mob - [protected]
Email id - [protected]@gmail.com