Videocon — D2h

Address:

Mysore, Karnataka, 570024

Place : Mayiladuthurai, Date :[protected] From G.R.Prabhakar, . Door No. 1407, Navagraha Temple Street, K. R. Mohalla, Mysore. To The Customer Care Cell Incharge, D2H – Videocon, Mumbai. Respected Sir, Sub : Disconnect of my Videocon D2H without any proper reason. Ref : Compliant No.[protected] & Customer ID No. 93454987. ------ With reference to above subject cited, I bring your kind information that I am having a conection D2H – Videocon for my home since from the three years. At present I have taken a connection of “South Gold Basic Plan” and I Paid an amount of Rs. 2, 900/- ( as per your record). The amount was deposited in the month of April 2015. The basic plan was Rs. 254/- per month. As per my records till up to April 2016 you want to continue my connection to my home. Last few days back ( 05th December 2015) I check my balance the amount was Rs. 1, 100/- On 6th December 2015 morning I got a information that, insufficient balance and you want to recharge it and my D2H – Videocon connection was disconnected without proper reasons. I brught this matter to your Customer Care Centre, Bangalore on 08th December 2015. Till up to day I contact nearly about 15 times by telephone, when ever I made a call they agreed their mistake and this matter will brought to higher authorities. On 11th December 2015 I made a contact your Customer Care Centre, Bangalore the Supervisor and Manager both are given assurance within 24 hours we will rectify our mistake and do the best for your self. On 14th December 2015, the Manager of Customer Care Centre, Bangalore is informed is having a power for a three months for that purpose I can deposit Rs. 450/- in your account for this answer I am not for happy and I want to get aconnection till up to April 2016. Again the Manager is given one more phone number the number is [protected] his name is Vijay and he is Nodel Officer for Videocon. I am keep on contact him but he is not at all pick up the phone. Hence I brought your notice, where is the mistake was happened and who done the mistake findout and given a connectionto my home without any delay. I hope that expect the answer with in 24 hours positively. My contact phone number is [protected] and my present working place number is [protected]. My e. mail ID is [protected]@gmail.com Thanking you, Yours faithfully, ( G. R. PRABHAKAR )