Videocon — D2H Connection

Address:	400102
Website:	www.videocond2h.com/wsc/index.aspx

Sir,
I have rechrged d2h connection by making an advance payment of Rs.1305/- for a period of 3 months in the month of May 2016, Rs 435/-. wherein I was getting all Asia net channels. However, from 28th June 206 d2h abruptly withdrew all Asia net channels. On an enquiry with the d2h I am told that as per d2h new policy for watching Asia net channels I have o make an extra paymnet of Rs.61/- per month. When I said I had already made payment for 3 months as per the channels chosen the same should continue for the entire period for which I had made payment d2h official told me that thecompany is at liberty to withdraw the channels even if payment had been paid in the past.


I said that this is a clear case of cheating the customer and reqeusted either to restore the channels originally I was viewing or refund me the money for the remaining period. D2h as per the company's policy they cant make refund or restore the cha nnels.


Hence, I would request you to kindly register my protest and complaint against videocon D2H for breach of contract and cheating the customers. There may be many other customers like me affected by the policy change of the company. Policy cant be changed with retrospective effect for the existing customers but for the prospective customers.

Thanking you and looking forward to redress my grievance at the earliest.

AM Nair
A-602 Balaji Enclave, Lokhandwala Township, Kandivali East,
oMumbai 400101