Videocon — D2h recharged for 1 year package but service disconnected within 8 months

Address:	Hassan, Karnataka, 573116
Website:	videocon

D2h ID 30241906, we have recharged our account on April-2015 for 1 year package as one month extra benefit will be available for long term package recharge. Unfortunately service has been disconnected today while enquired with customer service, responded lady hold my call for more than 15 minutes (Not toll free no.) but failed to give solution/ response. Again i called them and learnt that recording has been activated in our account, but none o[censored]s requested/ demanded for activation of recording, they did on their own as sufficient balance available in our account deducted all amount before our service period ends. While i searched for this package in TV it shows that "NOT SUBSCRIBED". Last time also we have recharged for one year package but service disconnected within 7 months, but we didn't asked Videocon as we didn't kept proof for the same. Now we had proof of recharge date and screen shot of TV showing channel not subscribed. These people are unnecessarily looting public money by activating unwanted program/schemes. Complaint registered in the morning but still services not resumed. Requesting once again to look in to the matter seriously and resume services immediately as we need to watch important program scheduled at 4 PM.