Videocon DTH — Improper/poor response and masking their mistake without resolving. | |||||
We have been asking for downgrade the south silver pack to flexi pack for past two weeks. but without our knowledge they changed the silver pack to other one and made a restriction that we cannot change to flexi for next one month as it is their process. My question is.. 1. why do they change the plan without our knowledge? 2. we ahve asked to change the plan to flexi but they say that "just before your plan has been changed (which was changed without our knowledge) and you have to wait for one month" Why should i wait? do i asked you to change? 3. we have logged complaint on this a week back still videocon is not managed to resolve this even after multiple chase? what is the sla for complaints to be get resolved? We are extremely unhappy on the service from videocon. we were unwantedly wasting our one year subscription because of this. I want this to be resolved within two days of time. that is before monday eod. else will see how legally this can be resolved. Previous complaint number:[protected] Thanks Was this information helpful? | |||||
Videocon Industries customer support has been notified about the posted complaint. | |||||
2 Comments | |||||
Comments
Dear Dhivakaran Mohan,
We would like to inform you that currently you are having D2h Flexi package along with Tamil add-on. further if you wish to change your package the please provide us the required package name to process your request on priority.
Warm Regards,
Videocon D2H
We would like to inform you that currently you are having D2h Flexi package along with Tamil add-on. further if you wish to change your package the please provide us the required package name to process your request on priority.
Warm Regards,
Videocon D2H
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+91 73 5587 3558
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14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
We have forwarded your issue to our concerned department and will get it resolved at the earliest.
Warm Regards,
Videocon D2H