[Resolved] Videocon — DTH is working

Vinay Kumar Singh

from Mumbai, Maharashtra

Address:

New Delhi, Delhi, 110059

I have recharged the my set box on dated 2/11/2016 . yesterday my set box was not working, I have called to customer care they respond system was in maintenance mode, please call after 24 HRS . Today I have called, Videocon customer representative told me there was some issue in your box, need to be check with engineer . you need to pay the 200/ RS for visit . after I have received the call from Videocon engineer, he will do the some diagnosis's remotely and update your box was sort circuit and need to be replace. Please let me know where I can put the complaint and who is responsible . I am using the DTH connection and paying the tax and monthly charges so who will provided the services because as per GOI guideline setbox must required to see the TV channels .

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Dec 10, 2016

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2016

Videocon Industries Customer Care's response Dear Customer,

Thank you for sharing your details with us. We will have someone contact you as soon as possible.

Warm Regards,
Videocon d2h Team