Videocon — DTH Service | |||||
I have complain twice but they are not ready to solve my problem. Complaint No[protected] I have the recording for the same. 1st time they said will solve this in 24 hours on 23rd Mar. But till date they are unable to solve my problem. They have wrongly deducted my 900 rs. Spoken to - Surmal Solanki, Supervisor - Virendra. On 25th mar again i spoke to videocon and in between the conversation they disconnected the call. Today on 28th March, Mr. Dilip the supervisor again disconnected the call. First he kept me on hold for twice and then suddenly he disconnected the call. I am unable to understand why they are taking so long time. No one is helping me, please help me consumer forum. Was this information helpful? | |||||
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Videocon Industries customer support has been notified about the posted complaint. | |||||
 5 Comments | |||||
Comments
My contact no is [protected] - Hiren Shah
Reply
Yesterday again i received a call from Manager of Videocon Mr. Rehman.
He said will solve the problem by today 4.41 Pm.
But till now its not solved nor i received and call from them.
They says that the call which i made for deactivating the service is not able to receive easily. so it will take time. Such a un reasonable excuse are received from Manager.
request you to take a immediate action on the same.
He said will solve the problem by today 4.41 Pm.
But till now its not solved nor i received and call from them.
They says that the call which i made for deactivating the service is not able to receive easily. so it will take time. Such a un reasonable excuse are received from Manager.
request you to take a immediate action on the same.
Dear Hiresh,
We have forwarded your issue to our concerned department and will get it resolved at the earliest.
Warm Regards,
Videocon D2H
We have forwarded your issue to our concerned department and will get it resolved at the earliest.
Warm Regards,
Videocon D2H
Does Videocon take 7 days to solve one problem?
Can you tell me why my complain is not solved from 7days?
For one single complain I have received 4 complain number. Each time 24hrs is said and not solved anytime nor received any feedback.
1st Complain No –[protected] – 23rd March
2nd Complain No –[protected] – 26th March
3rd Complain No –[protected] – 27th March
4th Complain No –[protected] – 28th March
Apart from this why Videocon Executive and Supervisor disconnect the call.
Even Videocon Manager Mr. Rehman – Mob No – [protected], he said me will call back me in 24 hrs on 28th Mar. Till now I have not received the call. If the Manager fails after commitment where should we go?
Request you to solve this ASAP.
Regards,
Hiren
Can you tell me why my complain is not solved from 7days?
For one single complain I have received 4 complain number. Each time 24hrs is said and not solved anytime nor received any feedback.
1st Complain No –[protected] – 23rd March
2nd Complain No –[protected] – 26th March
3rd Complain No –[protected] – 27th March
4th Complain No –[protected] – 28th March
Apart from this why Videocon Executive and Supervisor disconnect the call.
Even Videocon Manager Mr. Rehman – Mob No – [protected], he said me will call back me in 24 hrs on 28th Mar. Till now I have not received the call. If the Manager fails after commitment where should we go?
Request you to solve this ASAP.
Regards,
Hiren
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