Videocon — Dth service has deducted my amount | |||||
Since 23th march i am waiting for one complain to get solved. Videocon has not solved my complain till date. Consumer forum please help me. 1st complain no –[protected] – 23rd march 2nd complain no –[protected] – 26th march 3rd complain no –[protected] – 27th march 4th complain no –[protected] – 28th march Apart from this why videocon executive and supervisor disconnect the call. Even videocon manager mr. Rehman – mob no – [protected], he said me will call back me in 24 hrs on 28th mar. Till now i have not received the call. If the manager fails after commitment where should we go? Request you to solve this asap. Regards, Hiren Was this information helpful? | |||||
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Videocon Industries customer support has been notified about the posted complaint. | |||||
 7 Comments | |||||
Comments
Dear Hiren,
Thank you for writing to Videocon d2h. We are investigating your concern and will revert to you shortly.
Warm Regards,
Videocon D2H
Thank you for writing to Videocon d2h. We are investigating your concern and will revert to you shortly.
Warm Regards,
Videocon D2H
Dear Hiren,
We would like to inform you that Add On SMART SERVICES 12M was activated on basis of IVR call done from our end on your RTN & after receiving confirmation prompt from your end same Add On was activated on July 22nd 2015 and also confirmation SMS regarding activation of same Add On was sent on your RTN, since then we have not received any request for deactivation of same Add on from your end, however same has been cancelled now on March 28th 2016 .
Warm Regards,
Videocon D2H
We would like to inform you that Add On SMART SERVICES 12M was activated on basis of IVR call done from our end on your RTN & after receiving confirmation prompt from your end same Add On was activated on July 22nd 2015 and also confirmation SMS regarding activation of same Add On was sent on your RTN, since then we have not received any request for deactivation of same Add on from your end, however same has been cancelled now on March 28th 2016 .
Warm Regards,
Videocon D2H
This is the great revert from VideoconD2H.
Till date you were finding out my call which i made on 11th July 2015. You are unable to get that record. Now on that you come up with new way saying IVR...
I never ever called on the IVR nor any sms received to me for the same.
On 11th July 2015 i received the sms on that i have complaint for deactivating. This was not solved from your end. I have the proof of my call made for deactivating, what do you have?
This is not the right solution of my complain. Need a resolution and my refund.
Till date you were finding out my call which i made on 11th July 2015. You are unable to get that record. Now on that you come up with new way saying IVR...
I never ever called on the IVR nor any sms received to me for the same.
On 11th July 2015 i received the sms on that i have complaint for deactivating. This was not solved from your end. I have the proof of my call made for deactivating, what do you have?
This is not the right solution of my complain. Need a resolution and my refund.
Is this going to get solved @ Videocon D2H
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+91 73 5587 3558
+91 12 4671 0600
+91 12 4327 3091
14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
We have forwarded your issue to our concerned department and will get it resolved at the earliest.
Warm Regards,
Videocon D2H