Videocon DTH — Sound getting muted on few channels in phases | |||||
My videocon dth customer id: 13476210. Around years back in the name of channel no. Change muted sound of dd, few english & local language channel. I put up several complaint over phone and through email. Every time the response is that engineer will visit and rectify the problem on payment basis as set top box is not under warranty. I insisted that the problem created due to videocon upgrade. Hence, why client have to pay? Let the changes be reversed. But they always insisted on charge based engineer visit. I got the email id & local no. Of zonal officer through customer service but zonal officer never reply mails but as a test case when i put a request for bulk connection, i got immediate response that zonal manager want to talk. Yesterday, 20th apr star network channels & few other channels sound were muted. Since, dth service charges are get prepaid videocon customer has no option except paying. Videocon dth do this manipulation from ho end just to make an engineer visit and un-ethically charge engineer visit charge. Was this information helpful? | |||||
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Videocon Industries customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Dear Saha,
We would like to inform you that your d2h device is out of warranty & since Feb 2012 we have not received any service related concern from your end. Furthermore we request you to pay Rs 170/- as service charges to get your services issue rectified in order to enable us to serve you better.
Warm Regards,
Videocon D2H
We would like to inform you that your d2h device is out of warranty & since Feb 2012 we have not received any service related concern from your end. Furthermore we request you to pay Rs 170/- as service charges to get your services issue rectified in order to enable us to serve you better.
Warm Regards,
Videocon D2H
The reply seems to be from call centre
Videocon DTH customer service, give office address of your Kolkata city region with concern officer in charge name & contact details . I want to have face to face interaction with Videocon DTH employee.
Company is desperately want to make money by means of cheating prepaid customer. First in 2015, they changed regional channel no. from 800 series to 700 and muted channel no. star movies, zee movies, kolkata TVs. Rest channels are working fine.
Once they failed in their mission to charge engineer visit and engineer will say make some false parts failure and extract more money, they few days back muted star network channels. Now again they came up with the same line of reply.
Videocon DTH customer service, give office address of your Kolkata city region with concern officer in charge name & contact details . I want to have face to face interaction with Videocon DTH employee.
Company is desperately want to make money by means of cheating prepaid customer. First in 2015, they changed regional channel no. from 800 series to 700 and muted channel no. star movies, zee movies, kolkata TVs. Rest channels are working fine.
Once they failed in their mission to charge engineer visit and engineer will say make some false parts failure and extract more money, they few days back muted star network channels. Now again they came up with the same line of reply.
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+91 73 5587 3558
+91 12 4671 0600
+91 12 4327 3091
14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
We have forwarded your issue to our concerned department and will get it resolved at the earliest.
Warm Regards,
Videocon D2H