[Resolved] Videocon — I want to complain about Videocon d2h due to smart card error | |||
Almost every day I have to do factory reset to my d2h due to Smart Card error. But the home channel works fine. It says switch off d2h for 30 sec. and try again but when i do so nothing happens. When I call D2h customer service they are on waiting I have already spent 100 rs waiting for them to answer the call. I am losing the lot of money calling d2h customer support. I would like to bring you this issue into your notice. Home channel is working fine why cant other channel work. It says smart card error all the time but how come the home channel is working. Plz help and take action against Videocon. Thanks Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved Videocon Industries customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Forsal,
We would like to inform you that currently your product with customer ID – 88314104 is out of warranty and therefore as a company service policy there will be service visit charge of Rs. 200/- applicable and In case of any defective part/product replacement required necessary charges will be communicated by the service engineer during the time of visit. We request you to please click on the link given below for more details regarding service charges: -
http://www.videocond2h.com/WSC/pdf/Service%20Charges.pdf
Warm Regards,
Videocon D2H
We would like to inform you that currently your product with customer ID – 88314104 is out of warranty and therefore as a company service policy there will be service visit charge of Rs. 200/- applicable and In case of any defective part/product replacement required necessary charges will be communicated by the service engineer during the time of visit. We request you to please click on the link given below for more details regarding service charges: -
http://www.videocond2h.com/WSC/pdf/Service%20Charges.pdf
Warm Regards,
Videocon D2H
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+91 73 5587 3558
+91 12 4671 0600
+91 12 4327 3091
14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
We have forwarded your issue to our concerned department and will get it resolved at the earliest.
Warm Regards,
Videocon D2H