Videocon India — NON RECTIFICATION OF AC REPAIR COMPLAINT DURING AMC PERIOD

Address:

Gurgaon, Haryana

REFER MY AMC NO AGUR[protected] DATED 16 DEC 2014 AT GURGAON. MY AC (VITA AIR WINDOW AC) DID NOT FUNCTION THEREAFTER. I LODGED A FORMAL COMPLAINT NO GUR[protected] DATED 06 MAY 2015 TO BE SERVICED BY MR NARENDER SVC CENTRE [protected]. THE COMPLAINT DID NOT GET RECTIFIED FOR 48 HOURS. THEN I CALLED UP THE AREA INCHARGE MR VIJAY AT [protected]. I AGAIN REMINDED HIM TWICE SUBSEQUENTLY. ALL THIS WHILE, THE EXCUSE GIVEN TO US WAS THAT PCB IS UNDER DEMAND. FINALLY AFTER MUCH PERSUING, ONE TECHNICIAN CAME ON 28 MAY 2015 (MR IRFAAN ALI)..HE REPAIRED THE AC (JUST GAS FILLING)..IT WORKED FOR PRECISELY 2 HOURS AND AGAIN STOPPED COOLING. I HAVE AGAIN LODGED COMPLAINT NO GUR[protected]...SINCE THIS COMPLAINT HAS NOT BEEN RECTIFIED TO MY SATISFACTION, I HAVE SENT NST SMS AT [protected]. I HAVE RECIEVED RESPONSE THAT MY COMPLAINT HAS BEEN REOPENED. IT IS EXTREMELY PATHETIC RESPONSE ON PART OF VIDEOCON..MOST UNPROFESSIONAL..THIS IS HOW THEY TREAT WITH THEIR AMC CUSTOMERS.. BUNCH OF ALL CHEATS..THEY GIVE GREAT AND BIG ASSURANCES AT THE TIME OF GETTING AMC AND THEREAFTER ITS BEEN 22 DAYS IN EXTREME SUMMERS OF GURGAON..MY WIFE IS SUFFERING FROM BAD HEALTH.. SUCH A BAD EXPERIENCE THAT I WILL NEVER EVER BUY ANY PRODUCT OF VIDEOCON.. HOPE SOMEONE IN VIDEOCON WILL ACT ON MY GREVIENCES THANK YOU