Videocon India — REPLACEMENT OF VIDEOCON TABLET VA78

Address:

Khordha, Odisha

I have purchased one VIDEOCON TABLET PC MODEL VA78 on 03.10.2014 vide retail invoice no-1923 from M/s PATRA ELECTRONICS Barmunda, Bhubaneswar, Odisha with one LED. after use of tablet for 2 days only I got to know some problems in display like alphabets & numerals . Besides one more important problem was that battery was not charging properly for which i contacted the customer care and as per their advice I handed over the tablet pc at the company service center at M CARE ORI, B-1, JANPATH TOWER, GROUND FLOOR, ASHOKA NAGAR, BHUBANESWAR, ODISHA 0n 5.12.2014 vide job no-2549 and again on dt-09.12.2014 vide job no-2627 but without any result. Mr sangram, Mr. Lalit & Mr Prakash of the service center assured me that the problems of the set was informed to the H.O. and after arrival of the genuine spare parts the set will be repaired properly. So I decided to wait as per them. I did not use the set by that time. After some days I found some problems in the monitor. So again I handed over the set at the service center on dt-13.02.2015 vide job no-VASCOR006J[protected] and till the date it was neither replaced or repaired nor handed over to me till date. Today I received one written remark from the service center that the parts are not available. Hence I may request to provide & replace one new tablet set at the eariest. This is my second complain. Kindly look into it. THANK YOU.