Videocon Industries — account balance are debit form my id

Arif2712

from Pakur, Jharkhand

Address:

Pakur, Pakur, Jharkhand, 816107

9th july 2019 i called videocon d2h consumer care for visiting engineer for signal error but. They are not visiting. When engineer are not visiting. So we are trying check the set up box and we get succes. And 19th july 2019 recharge my account. But 20th july they are debit my balance form my id. And they said it when engineer are visit they charge. You will be paid on engineer hand. I called consumer care they not solve my problems only they are get only complaint no.[protected] on 20th july 2019
[protected] on 20th july 2019
[protected] on 21st july 2019
[protected] on 22nd july 2019
[protected] on 25th july 2019

Please enquiry on this

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Videocon Industries customer support has been notified about the posted complaint.

Jul 26, 2019

Updated by Arif2712 Still facing the problem please enquiry against videocon d2h

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Comments

d2h Customer Care

from Delhi, Delhi

Dear Arif,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards

Arif2712's [Complaint's author] reply, Jul 29, 2019

Registered phone is 9771604611

d2h Customer Care

from Delhi, Delhi

Dear Arif,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Dear Arif,

We would like to inform you that we have successfully credited Rs. 200/- in your d2h account. Kindly let us know if you need any further assistance.

Thanks & regards

Arif2712's [Complaint's author] reply, Jul 30, 2019

I still suffering from your company service and Balance are not credit on my d2h account

d2h Customer Care

from Delhi, Delhi

Dear Arif,

We have re-escalated your concern to our team. Request your patience in the interim.

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Dear Arif,

As per our team discussed with you on RTN [protected] you have also confirmed that Rs. 200/- has been credited in your d2h account on 29 July 2019. Kindly let us know if you need any further assistance.

Thanks & regards

Arif2712's [Complaint's author] reply, Jul 31, 2019

Please check again balance are not credit on my d2h account

d2h Customer Care

from Delhi, Delhi

Dear Arif,

Your remarks have been noted and shared with the concerned team. Request for your patience in the interim.

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Dear Arif,

We would like to inform you that the amount of Rs 200/- has been credited in your d2h account and your next due date is on 14th Aug 2019. Kindly let us know if you need any further assistance.

Thanks & regards