Videocon Industries — assuring for engineer visit,but didn't get the service from last 24 days

Subhra Ranjan Mohanty

from Mumbai, Maharashtra

Address:

Khordha, Odisha, 754001

Hi,

As everyone knows that Cyclone Fani hit odisha on 3rd May 2019.Due to this My Videocon D2h Satellite Antenna got completely damaged. So we have called and requested Videocon customer care for an engineer visit to fix this issue.But service has not been provided since last 24 days, we have already registered multiple complains but still not get any solutions.

Requesting you to please help us to fix this issue.

Please refer the attached screenshot.

Warm Regards,
NIRMAL KUMAR MOHANTY
M- [protected]

+1 photos

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Comments

d2h Customer Care

from Delhi, Delhi

Dear Nirmal,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Dear Nirmal,

We would like to inform you that your issue has been resolved by ODU alignment and also we refund the amount of 15 days loss service on 27 June 2019 form our end. Kindly let us know if you need any further assistance.

Thanks & regards