Videocon Industries — channels are not visible even though the account has balance.

Even though there is balance no channel is seen.Only home channel is seen.no other channels are seen. Only a rectangle box and three dots is visible in the black screen.i have done reset also still it's not visible.but home channel is visible and also it's audible.
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May 07, 2020
Updated by rashmi erody
Only rectangle box is visible and nothing else.its not visible from today afternoon.

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    Videocon Industries Phone
    +91 73 5587 3558
    +91 12 4671 0600
    +91 12 4327 3091
    Videocon Industries Address
    14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
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