[Resolved]  Videocon Industries — channels not coming

Address:

753009

I have recharged for 300rs last month and even balance is there in my account. I have selected my base pack. But only 3-4 channels are coming. Whenever we complain we get channels for 2-3 days. But then again the same thing happens. Today i called the customer care. A lady received the call. She kept my call on hold for so long. And then she says that we have refreshed and if channel dont come now then our engineer will visit. Their engineer comes. Takes money. Does nothing in the set up box or tv. But then channels come automatically. Videocon d2h is a cheats customer like this. First stops providing channels then sends engineer who charges money and again after somedays the same thing goes on. They have the worst service and customer care executives who donot know how to behave with customers or solve their problem. I am staying at mysore and getting odia channels on my tv but at my home we are not getting odia channels because of signal problem. There's no rain nothing. We are getting other channels and still they say that theres some problem with our set up box. Kindly look into this matter