[Resolved] Videocon Industries — Charging extra money

chetn

from Nashik, Maharashtra

Address:

Nagpur, Maharashtra

Respected official,
i had brought a videocon ddb led 98 cm, it has not working now
not even 1 year is completed of this tv, its display is not working properly ' some engenier from company had come and say that its
physically danaged. the main screen is perfectly fine, there is not a single scratch on it, so how do it can break from inside.
the company is charging us rs.14000 for repair without any reason . on the time of purchasing it has been told us that no charges will apply on repair (any repair) under warrenty period . still 2 yrs warrenty is left.
its my humble request to your reputed and honest department to help me out, i am very much suffring from this company.
your help in this regard will highly solicieted.
thanking you.

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Apr 6, 2017

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Feb 24, 2017

Videocon Industries Customer Care's response Dear chetn,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Videocon Online Team

Verified Support

Mar 02, 2017

Videocon Industries Customer Care's response Dear chetn,

We are still awaiting information about your complaint number. You can contact us on [protected]@vgmail.in. Please let us know if we can be of any further assistance.

Regards,
Videocon Online Team