Videocon Industries — complaint on videocon d2h service provider

Address:

560036

Dear sir/madam,

This is ashok from bangalore and please find my videocon d2h account details as below.

Name : ashok kumar k
D2h service provider : videocon d2h
Customer id :[protected]
Most recent complain no :[protected]Old nos:[protected],[protected],[protected]
Registered mobile no :[protected]

I am facing a problem with videocon d2h since from 22nd of april 2019 and raised innumerable complaints to rectify my problem, but everything ended in vain with wasted effort and time. Every day, i have been contacting the videocon d2h customer care and below are the responses which i have received thus far from the customer care representative and still my problem is not solved.

1. Thank you for calling and your complaint go registered and it will be solved within 24 hours
2. Thank you for calling and your complaint go registered and our service engineer will visit within 24 hours to fix your issue
3. Thank you for calling and both of you complaints are still open and i will transfer the call to my supervisor
4. Thank you for calling and all three of your complaints are still open, hence the call is being transferd to my supervisor. Supervisor promised that, he understood all my problem and the turmoil i have undergone mentally and will ensure for 1 month of free of cost channels based on my current package. This time no complaint numbers were sent to my mobile
5. After several unsuccessful attempts, i spoke to the videocon d2h customer care again and one more complaint (#[protected] is raised.

I have also contacted mr. Santhosh pujari g @[protected] /[protected]Nodal officer / karnataka) from my registered mobile number for more than 50 times and whenever i tried calling him, his landline phone used to be engaged and once it gets connected it will be ringing forever and he never picked my call.

So what i need is the following amount back in my account immediately.

1. Refund of 101 rupees (Since this problem started, i had exactly 101 rupees in my account as on 22nd april 2019)
2. Refund of 200 rupees which was charged on 4th may 2019 by mistake when no engineer visited my home to solve my problem
3. Refund of 485 rupees, as promised by one of the supervisor in videocon d2h customer care (I guess his name is manthan) as mentioned in the point number 4 as above.
4. In total i want 786 rupees in my account with immediate effect.

I would like to request trai to intervene and get the afore mentioned amount credited to my account.

If i am not getting proper response from videocon further, i think i am left with only option of approaching the consumer court to help me to solve my problem.

For my it’s not matter of 786 rupees, its more than that and it’s about my effort, time (Everyday at least i spent 45 minutes to contact the customer care) and energy!!

Please do the needful at the earliest. Thanking you in anticipation.

Best regards

K ashokkumar
[protected]
Ashok. [protected]@gmail.com