[Resolved]  Videocon Industries — d2h addon channel subscription

Address:	Gautam Buddh Nagar, Uttar Pradesh, 110045
Website:	Videocond2h

This after many emails to [protected]@d2h.com
Sir.. I am using videocon d2h. My cif no is[protected] and my mobile no is [protected].. I had subscriptions for one year wef 09may 17. With platinum hd channels... On 16 july 2o17 operator had added cooking active channel without any demand from us... Now when i got notice for expiry of pack.. Called customer care to get detail of new pack then call center told me about active additional channel @30/-pm when i requested the details and asked how this is active. They have discontinued same. There was no message on account status on tv.. No sms was sent to me.
Then i had sent mail to customer care on 06 days back but they failed to respond. Call centre has registered complaint no[protected] and[protected]..
They have sent message stating complaint resolved just now they say email is sent to higher adminstration.. Without calling or contacting me over phone..
And right now my account status as of today is same as it was earlier..,. It is totally a negligent behaviour by operators. Thank god they have added just cooking channel. It could have been great problem if they have activated some adult channel. Who would bw responsible.?? More to say they have deactivated at thier own...
Kindly look as i could come to know and alerted there nay be many customers who do not even ask such questions
Kindly help me to get refund with compassionation for mentally harrsing me