[Resolved]  Videocon Industries — disruption in services

Address:B-82, New Delhi, Delhi, 110086

Dear team,

My name is pradeep and my customer id is 93107339. I recharged my account today and also taken 3 days credit from you customer care executive but there is no any services will be active on my d2h. From last friday i am tried so my times to your customer care and also written a mail regarding this but there is no any call received by from your team or neither gives a resolution from your customer care executives. And also your customer care no. Is not reachable and when its reachable its just hold down by ibr and automatically disconnected within 5-7 minutes. If you are not able to provide me the resolution then refund my money i am move to another options or service providers.
How will you give the resolution to the customer when your customer care and nodal officer number is continuosly going on busy. I need my money otherwise no. Of days when my d2h is not active you will give me the waiver of this.. Give me the proper feedback or resolution of my complaint and if you cn`t do it then tell me i move to other service providers.
So patheic and poor services

Br//pradeep
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Aug 5, 2021
Complaint marked as Resolved 
Videocon Industries customer support has been notified about the posted complaint.
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Comments

Dear Pradeep,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Regards,
Team d2h
Dear Pradeep,

We would like to inform you that we have tried to contact on RTN ( [protected] / [protected] ) but you are not contactable. As per your concern related to channels not working we have sent refresh command. Kindly share error screenshot if you still face an issue.

Regards,
Team d2h

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    Videocon Industries Phone
    +91 73 5587 3558
    +91 12 4671 0600
    +91 12 4327 3091
    Videocon Industries Address
    14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
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