Videocon Industries — DTH Recharge Refund request

Hi,
I had called to the customer call centre requesting to surrender my D2h since i shifted & requested for the remaining balance (3 months worth of recharge amount) as i had made yearly recharge last year.
However, the call centre person refused saying no refund would be provided.

When i am not using the service why should i pay the company ? is it a penalty for me to not use your services ?

My customer ID is 80623940
Customer Name : Pattamal
Current contact number - [protected]

Kindly look into it.
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    Videocon Industries Phone
    +91 73 5587 3558
    +91 12 4671 0600
    +91 12 4327 3091
    Videocon Industries Address
    14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
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