[Resolved]  Videocon Industries — engineer demands extra charge

Website:videocond2h

My consumer number is[protected] my set top box is damaged as per your engineer... Engineer misbehaved, spoke rudely & left without solving the problem
I was informed by the cust care exec to pay 400 rs for getting a replacement, but your engineers demanded 1200 rs... Why?
I'm v. Upset & dissatisfied by this kind of service & commitment from a branded company videocon.. I will disconnect this service if my problem is not solved with nominal charges of 400 rs.. & i will never ever recommend your brands to anybody....

Mrs. Rita dias
Vashi
Navi mumbai
Was this information helpful?
No (0)
Yes (0)
Jan 28, 2018
Complaint marked as Resolved 
Videocon Industries customer support has been notified about the posted complaint.
Verified Support
Dec 27, 2017
Videocon Industries Customer Care's response
Dear Ritad,

Please email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

Warm Regards,
Videocon d2h Team
Complaint comments 

Comments

hi
I HAVE ALREADY PAID 1200 RS FOR A BOX REPLACEMENT & I DEMAND FOR A REFUND OF 800 RS THAT I HAVE BEEN ASKED TO PAY EXTRA I was informed by the cust care exec to pay 400 rs for getting a replacement, but your engineer demanded 1200 rs... Why?
SO PLEASE REFUND THE EXTRA 800 RS THAT YOU GUYS CHARGED ME. MONEY
Id[protected] regarding false Services.
Complaint n paid 200 rupees for no signals at starting, my setup box was changed but problem remain .again when i am Complaining the same service charge of 200 are required . want to know why ? Why it was not repaired in first attempt ? If not why was i charged? Again why charges for same problem???
Videocon Industries Customer Care's response, Dec 29, 2017
Verified Support
Dear Amrit,

Please email us at [email protected]. We will make every effort to revert with resolution as soon as possible.

Warm Regards,
Videocon d2h Team

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Videocon Industries
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    46%
    Complaints
    4625
    Pending
    0
    Resolved
    2094
    Videocon Industries Phone
    +91 73 5587 3558
    +91 12 4671 0600
    +91 12 4327 3091
    Videocon Industries Address
    14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
    View all Videocon Industries contact information