[Resolved] Videocon Industries — extra money charged by automatically active some add on channels without selection of that channels in my package | |||
Sir /mam i am amit kumar rana. i have a d2h videocon connection under user id 28991573. i had recharged my above said connection on 3 April 2019 with Diamond sports pack, but service provider automatically added some add on channels in my pack without my selection of that channels on their website. today when i switch on my TV than i got a massage of recharge date is 22 April 2019, which is too early as per my selection of plan. after talking to several time with customer care they are not agreed that these channel are activated from there side without knowledge of customer and they refuse to refund the money they have charged for those channels which are automatically added by the website system in my package. even one of their senior Mr. Kabir said to remove these channels have to fwd a request to them only then they remove these from my package and refuse to waive off the money that they have charged for the channels which i have not activated. Videocon d2h is cheating his customers my adding add on channels automatic in their subscribed packages. please look into the matter and give me the solution. you can try this by making package on videocon website. please force company to stop this kind of cheating through their website. so that consumer will not get cheated again and again. please waive of my money at the ealiest thank you regards Amit kumar Rana Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved Videocon Industries customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
Dear Amit,
Our team tried to contact you on the given number but not getting any response. Furthermore, we would request you to share an alternate contact number along with the feasible timings, so that the needful can be done.
Thanks & regards
Our team tried to contact you on the given number but not getting any response. Furthermore, we would request you to share an alternate contact number along with the feasible timings, so that the needful can be done.
Thanks & regards
Hi Team,
I am seeing a very bad practice getting used by D2H team to add channels to my pack and loot money of customers.
Before I write this here, I have faced this issues at least 3 times.
Last time I called the customer care and escalated this same issue. The customer care person updated me that this will not happen again.
But I see it again happened with my account. Last time I have removed all unnecessary channels added by the D2H team and reduced the monthly recharge amount to around 160 rs.
Now again I see the pack value is increased to 300 Rs. When I checked it properly, I see two VAS channels(Thriller Active and Comedy active) was added to my account adding 75 rs + taxes on top of this.
I am sure that not only me but there are hundreds of innocent customers are getting looted like this.
D2h Team : Companies doing malpractices do not survive for longer time. Are you going to improve or you are going to shut your shop?
My account number is 54389083.
I am seeing a very bad practice getting used by D2H team to add channels to my pack and loot money of customers.
Before I write this here, I have faced this issues at least 3 times.
Last time I called the customer care and escalated this same issue. The customer care person updated me that this will not happen again.
But I see it again happened with my account. Last time I have removed all unnecessary channels added by the D2H team and reduced the monthly recharge amount to around 160 rs.
Now again I see the pack value is increased to 300 Rs. When I checked it properly, I see two VAS channels(Thriller Active and Comedy active) was added to my account adding 75 rs + taxes on top of this.
I am sure that not only me but there are hundreds of innocent customers are getting looted like this.
D2h Team : Companies doing malpractices do not survive for longer time. Are you going to improve or you are going to shut your shop?
My account number is 54389083.
Dear Hemant,
Thanks for writing to us. Please share your RTN (Registered Telephone Number) at [protected]@d2h.com so that our team can look into your concern.
Thanks & regards
Thanks for writing to us. Please share your RTN (Registered Telephone Number) at [protected]@d2h.com so that our team can look into your concern.
Thanks & regards
Facing issues regarding addition of VAS automatically in my account. The number is[protected].
I have recharged the above said account on 12 feb 2022 and the new recharge due date was on april 2023 earlier.
But the D2h team tricked us by adding two value added channel by their own.
Need help regarding this issue
I have recharged the above said account on 12 feb 2022 and the new recharge due date was on april 2023 earlier.
But the D2h team tricked us by adding two value added channel by their own.
Need help regarding this issue
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+91 73 5587 3558
+91 12 4671 0600
+91 12 4327 3091
14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.
Thanks & regards