[Resolved]  Videocon Industries — fake nodal officer no. and customer care support

Address:

621/8, Nanda Nagar Indore, Indore, Madhya Pradesh, 452001

Dear Nodal officer,

I am using your d2h service from many years every time your customer care service person behaviour is not good they even don't want to help customer

Also every time they gave 4 he's downtime message i request you to go live this message on ivr so that everyone stop calling on your customer care service

When I refuse to disconnect the call and ask for call transfer your executive deny for the same and delayed the call transfer and in downtime he started given information to avoid call transfer but fail to resolve issue so he transfer my call to his senior directly without providing my information and between the conversation to answer other call

Senior person also fail to resolve my issue and start demanding my details and want me to get agree to give complain for engineer visit with 200rs charge

My issue from last 5 days d2h service not working d2d home page stop loading after after 56-57% and yellow home page appeared

I told both of them to resolve my issue they both said we have send command for it and it get started but when they given pathetic service I told them to call transfer as I am not agree to pay 200rs charge to any one for visit as their is no such requirement and told thus they provide refund for NO SERVICE DAYS as issue persist from 6 Jul'19 they denied for the same start repeating same information to eritate me and when I have not done this he disconnected my call in between the conversation as he knows that

No action will be taken against him and he is just followed the senior order because they don't want to take call

This all problem started when I done high amount recharge insted to 100rs

If you also fail to take serious action against them and not resolved my problem in next 24hrs then I use social media platform and log complaints against videocon d2h in consumer foram

Also share you Graviance/applate escalation matrix for further process, as your customer care is not toll free

Kindly listen the attached call recording and do the needful

Regards
[protected]
Cust Id 67351366