Videocon Industries — I have done recharge on wrong mobile number

Videocon Industries — I have done recharge on wrong mobile number

M Mitesh Singh Rajput from Pardi, Gujarat

I have done recharge on 7228xxx131 but Rmn 9998xxx895 with id no 56935049. We would like to inform you that your bill payment of rs. 400.00 on September 12, 2019 has been debited successfully from my pay later Accountxx5343 vide payment id: [protected]; consumer code: Bbpviddth_[protected]; bill reference information: Qbprefid-8ff521b5-62dc-40dc-be74-d01f8c243946. I hope you will understand my concern my dish connection still in off Condition so please transfer amount on my id. Sincerely Pritam singh bhullar Was this information helpful? No (0) Yes (0)
Videocon Industries customer support has been notified about the posted complaint.
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Comments

Mikula

from Giridih, Jharkhand

Dear Team,
Please change my Name (Goutam Pradhan) & Address-At/Po-Sadeipur, VIA/P.S-Raghunathpur, Dis-Jagatsinghpur, State-Odisha, PIN-754132

Mikula's reply, Sep 17, 2019

Dear Team,
Please change my Name (Goutam Pradhan) & Address-At/Po-Sadeipur, VIA/P.S-Raghunathpur, Dis-Jagatsinghpur, State-Odisha, PIN-754132

d2h Customer Care's response, Sep 19, 2019

Dear Customer (Mikula),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Dear Pritam,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Dear Pritam,

We would like to inform you that the mentioned transaction has not been completed and failed to recharge your d2h account. To assist you in a better way, please write us back along with the below-mentioned details:-

• Bank name:
• Last 4 Digits of the Credit Card number (In case of Credit Card) or Bank Account Number (In case of Debit Card/Net Banking):
• Transaction / Reference ID:
• Date and Time of Recharge:
• Amount of recharge:
• Website Address / Payment Wallet name:
• Screenshot of Successful Transaction:
• Email related to Successful Transaction (If Available):
• Wrong Customer ID:

Thanks & regards

Sumit Kumar shah

from Bargarh, Odisha

Previous I have complaint against Videocon d2h a/c 23359757 but till today why my problem is not short out

d2h Customer Care's response, Sep 19, 2019

Dear Sumit,

Your remarks have been noted and shared with the concerned team. Request for your patience in the interim.

Thanks & regards

d2h Customer Care's response, Sep 19, 2019

Dear Sumit,

As per our team update, there is no mismatch found in your d2h account so we are unable to process the refund. Kindly let us know if you need any further assistance.

Thanks & regards