Videocon Industries — id lp[protected]delay in refrigerator repair

Address:

E 242,dda flat,bindapur,New Delhi

Dear Sir/Madem,

Pls note as my refrigerator was not making ice since a week had registered complaint on13-May-2020, ID LP[protected]. your service engineer visited thrice till date it is not repaired as it is in warrantee.On 15 th May your service engineer confirmed that gas needs to be filled as price for same was also confirmed. 18May they came to fill gas then updated compressor needs to be changed as it will take 12-15 days as all gas in removed from compressor during cheking process as refrigerator is not working now.Unable to understand the level of engineer s visited as every time new update was given since beginning.
Everytime customer care is updating compressor will come from Aurangabad plant, it has already been more than 20 days still waiting for product to be repaired.

Pls look into this on priority as consumer cannot wait in this hot wether for another next 2 weeks where one purchase product of 28k and it has not been 3years also and it is not functional beginning such big brand with this quality of service???

Regards

Sandesh kumar

[protected]