[Resolved] Videocon Industries — Lcd servicing | |||||
Dear sir/madam I have purchased one lcd tv of videocon make, after some time it was not working properly (Picture related problem) the i register a service complaint and my complaint ref no. Is gur[protected]. After 3 days service center informed me about the panel problem in lcd and they told panel should be change but i did not accept their offer and request for return the lcd without repair. After several follow-ups on telephone they return my lcd after 20 days. But now its condition is very bad then earlier, it is not switched on. I called in service center for this, they informed me its electronics item we cannot do anything. I called in customer care no is[protected] for the above problem and they provide me the contact no. Of mr. Rajeev kumar – [protected] but it’s found wrong. I again called in above customer care no. Then they given me contact no. Of mr. Kapil bajaj – [protected] but he did not pick phone call. Service engineer visited at my home without any prior information for delivery while that time any family member of my family not presence at home then my neighbor only collect the lcd. She signed the job card for the receiving of product not for the testing and satisfaction report for the same and now the condition is very bad as it was earlier Was this information helpful? | |||||
Jun 3, 2017 Complaint marked as Resolved No resolution of the complaint my complaint not closed till now it is open Videocon Industries customer support has been notified about the posted complaint. Verified Support Mar 17, 2017 Videocon Industries Customer Care's response Dear kpyadav6115, Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line. Thank You for your cooperation. Regards, Videocon Online Team | |||||
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+91 73 5587 3558
+91 12 4671 0600
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14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
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