Videocon Industries Ltd. — Unsatisfactory repair of my Videocon washing machine; reference complaint

Address:

Ahmedabad, Gujarat

I purchased a washing machine; model # WMSAVS72611 - 7.2 kg from Hypercity – Ahmedabad; date of purchase 19/07/2013; item number[protected]. Since the initial days the washing machine is not functioning properly. Firstly no one from Videocon came for demonstration, the machine had several problems which I brought to the attention of the TL (Soheb) & Manager (Kaushal Thakkar & Hiteshbhai) of Hypercity; however, they were not managed satisfactorily. I was asked to contact Videocon which I did, I was given a complain number (mentioned above). The technician did come to attend the machine; however, he was not able to resolve the problem. At first he informed that the belt is not working, and it needs to be changed; however, he didn’t change on the same date, but closed the ticket. I waited for 2 days, but didn’t get any response so I called them again for which they raised another ticket. This time another technician from Videocon came and informed that the belt is working fine; however, few of the screw were not fixed properly, he tightened them and closed the ticket. After this repair the machine worked fine for 2 days after which the problem started again. I called them again and informed about the same for which I was informed that the noise is un-repairable and it will persist. Hence, I informed them to handover me the repair job sheet mentioning that this is un-repairable and the noise will not affect the functioning of the washing machine. However, he refused and informed that he will raise another ticket. After 5 days the same technician came and asked me to handover the copy of the invoice so that he can pass it on to his works manager; however, I didn’t receive any information after that for 2 days. So I called Hitesh (Hypercity – Ahmedabad branch Manager) who informed that they will replace the machine, but will have to talk with the Videocon manger. Since then I have not received any information from them. Could you please assist me with the complaint?