Videocon Industries Ltd. — Very very poor service and expertise technicians

Address:

Chittoor, Andhra Pradesh

I had purchased Videocon fully automated 5.5 kg washing machine from Reliance mart on 11.10.12. Hardly used for 5-6 months, overall not more then 25 washing's. mean time the washing cycles are mall functioning and some times the cycles are bypassing. One day the M/C not taken water inlet. Three months back we have registered the complaint. after one month service engineer came replaced the inlet valve, with out checking the M/C. they have not resolve the issue and they created new problem. Again raised complaint for the second problem. Few days back the tech was phoned for service, at the time my family went to important work, and informed to attend on next day, immediately the the complaint cancelled. Again raised the complaint with in three days (25.10.13, Complaint no. TIR [protected]) But there was no spare available at service center, they assembled the spare to some one which has brought for me. Now almost 13 days over after raising of third time complaint. The online support says that technician will come within 24 hours, but till date no one has visited our house to resolve this issue. we are struggling for washing because of Videocon poor service Regards Naresh Vunnam [protected]