Videocon Industries — New phone not working properly

Himangshu Kalita

from Kolkata, West Bengal

Website:

www.videoconmobiles.com

Sir, I have given my new videocon at the your service centre Job No vascas034j[protected] IMEI [protected] on 23rd January under guarantee period. But till today I am unable to get my mobile from the servicing centre (Space Solutions Guwahati) and through calling at helpline no[protected] also I am unable to get the proper information only says that we send it to the company. So I kindly requesr you to provide me a new mobile since it was under guarantee period.

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Videocon Industries customer support has been notified about the posted complaint.

Feb 27, 2017

Updated by Himangshu Kalita I have given my new videocon mobile handset to Apace Solutions, Guwahati for repairing on 23rd Jan 2017, but it is not delevered to me . Job no vascas034j[protected] and IMEI no [protected]. So I kindly request to return the handset in good condition and if not repairable provide a new handset as early as possible.

Feb 27, 2017

Updated by Himangshu Kalita please provide me the information whem the handset will be return to me? How many days it will take ? According to company Act after one month company should provide new handset. Since one month already over provide me a new handset.