Videocon Industries — no response for service

Srikanth7g

from Delhi, Delhi

Address:

500010

Complaint for signal loss, i had complained to customer care since 10 days for signal loss but no technician is attending the complaint when ever i call customer care they say my complaint is closed or technician says our numbers are not reachable, how come a reputed company doesn't have a complaint tracking system and proper feed back system, it is very embarrassing there no proper complaint addressable system and if we do not recharge we get 100 calls for recharge and the company asks us why we are not recharging, but why not about complaint addressing system.
My cust id is[protected], any why cannot we approach the court for not providing appropriate services to a customer.

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Videocon Industries customer support has been notified about the posted complaint.

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Comments

d2h Customer Care

from Delhi, Delhi

Dear Srikanth,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Dear Srikanth,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Dear Srikanth,

Our team tried to contact you on your RTN- [protected] / [protected] but your numbers were not contactable. Furthermore, we would request you to share an alternate contact number along with the feasible timings, so that the needful can be done.

Thanks & regards