Videocon Industries — no response for the complaint from engineers

I havw raised a complaint about my no signal issue and they told that with in 72hr engineer ll visit your place but till now no call or no one visited yet...my complaint number is[protected] and id is[protected]..when ever m calling to customer care they are just transferring call to supervisor but after 1/2hr call disconnected automatically while hold ...disgusting services ...already 7days over...