Videocon Industries — No service resolution for 3 month on fridge.

My fridge had broken down and the technician from Videocon said I would need a new compressor. As the fridge was under warranty, the new compressor was ordered free of charge in December, 2020.

But till now I have not heard a single response from the Videocon team and no compressor has arrived. Fridge being an essential appliance is a lot of trouble when we not working. I have to pay extra in many other ways as my fridge is down. Every time I call customer service, I’m been told that they will escalate the issue but nothing has been done yet.

I will be waiting for 7 more days from now. If no resolution is provided, I will go ahead and make an actual consumer court complaint.