Videocon Industries — non airing of preferred/selected channels

jagdish maganlal joshi

from Pune, Maharashtra

Address:

H/32/602, RUSTOMJEE GLOBAL CITY, VIRAR WEST, Mumbai City, Maharashtra, 401303

I am suscriber of videocon d2h services with consumer id no.[protected]. We have sufficient balance in our a/c & subscription validity up to 19.05.2019. From yesterday evening 0800 pm onward videocon d2h has stopped airing our preferred channels abruptly. As per their instructions, we have given list of preferred channels for not less than 5 times since 14.04.2019 on wards but still we are unable to view our preferred channels. How a service provider can stop airing preferred/selected channels without intimation to customer & migrate his services to lower package/basic package without his consent/permission.

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Comments

Payel Banerjee Chowdhury

from Mumbai, Maharashtra

My paralal TV connection not working ... I have sufficient balance in my account ( customer I'd[protected] But they have shown that not have sufficient balance in that particular settop box.

d2h Customer Care's response, Apr 17, 2019

Dear Payel,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

Sai-69

from Chennai, Tamil Nadu

I would like to have my RTN no. changed.
From this no. [protected]
To this no. [protected].
Thanks in advance.

d2h Customer Care's response, Apr 17, 2019

Dear Customer (Sai-69),

Thanks for writing in. If you want to register/change your mobile number then you can message us in this format.
RTN << New RTN >> to 566777 or 9212012299

Regards,
Team d2h

d2h Customer Care

from Delhi, Delhi

Dear Jagdish,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

Phakir Mohan Panda

from Mumbai, Maharashtra

Dear sir,
Greeting of the day!!
I would like to inform you i need to change my mobile no. My previous mobile no is [protected] now i need to register [protected] in this no.
Please do the needful as soon as possible.

d2h Customer Care's response, Apr 17, 2019

Dear Mohan,

Thanks for writing in. If you want to register/change your mobile number then you can message us in this format.
RTN << New RTN >> to 566777 or 9212012299

Regards,
Team d2h

prakhar mehra

from Mumbai, Maharashtra

The hungama channel (503) was removed even though it is in my subscription.
My base pack is PLATINUM HD.

d2h Customer Care's response, Apr 17, 2019

Dear Prakhar,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

Nagesh.ingle@yahoo

from Pune, Maharashtra

Plz change my registeered mobile number name :-Nandu shivram Ingle customer ID :[protected] Old no [protected] New no [protected]

d2h Customer Care's response, Apr 17, 2019

Dear Nagesh,

Thanks for writing in. If you want to register/change your mobile number then you can message us in this format.
RTN << New RTN >> to 566777 or 9212012299

Regards,
Team d2h

jayesh koli

Please contact me even after recharging i unable see existing channel some channel colapse in middle sometimes..very very bad service..n whenevr call d2h it always busy n mail never reply..please call me or mail..[protected] [protected]@gmail.com

d2h Customer Care's response, Apr 17, 2019

Dear Jayesh,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h