| Address: | Nashik, Maharashtra, 422003 |
My Customer ID is[protected] .I had HD DTH connection before TRAI advisory .On 31 Jan 2019 I tried to create my own pack on your website portal, where I came to know that Option to select HD channels from the dropdown menu is disabled .I filed a complaint regarding the same on 14th February 2019 with your customer care person .I was told it is a technical fault and it would be corrected soon.
Since that day I have made large number of calls as there was not any action taken from your side till today. I have used android app also still of no use. I tried to subscribe channels through TV remote and sent 5 massages during 28th -29th March after finalising the pack as per TRAI guidelines but I have not got any confirmation mail from your side nor my plan is updated .I have attached screen shot of Massages sent from RTN at no 566777.
I had very bad experience while contacting your customer care. The calls are not connected also call get disconnected automatically.
Please do the needful at the earliest as it is very frustrating . Was this information helpful? | 
We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.
Regards,
Team d2h