Verified Support
Jan 13, 2017
Videocon Industries Customer Care's response Dear Customer,
As per our discussion with you on mobile number # [protected], we would like to inform you that your request for package change to “Super Gold” Pack has been proceed as a special case in your d2h account with effect from January 12, 2017 and you will be charged Rs. 275/- per month for “Super Gold” Pack subscription.
Moreover we also like to inform you that your channels related issue has already been resolved from our side as confirmed by you. Further as you wish to subscribe your own choice channels, then you can take as Ala carte pack through our website. However please select channels such that aggregate minimum subscription value of selected channels is Rs. 171/- per month (including Taxes.)
Please be informed that you can place the A la carte channel bouquet request by clicking on the A la carte option on our website. We request you to follow the below mentioned steps to subscribe to the A-La-Carte Pack:
·
Click on the link: http://www.videocond2h.com/WSC/a_la_carte_pack.aspx
· Please go through with channel prices and read terms and condition carefully before you click on the check box.
· Click on Proceed.
· Enter your User id and password and Click on Submit.
· Select the desired channels; check the total price it should be Rs. 171 (minimum subscription value) or greater than that.
· Enter your e mail id
· Click on Submit mentioned for New A la Carte Customers.
Please note that A-La-Carte Pack can be activated post completion of free subscription period and minimum subscription period for A-La-Carte Pack is 3 months. However, the subscriber is free to upgrade from selected A-La-Carte pack to any Basic Bouquet + any Add-On packs on offer.
Warm Regards,
Videocon d2h Team
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