[Resolved] Videocon Industries — non refund of paisa vasool offer

gargdeepak03

from Mumbai, Maharashtra

Address:

391345

This is sheer non sense thing. You people are producing the offers just for fooling people around. Nobody in the customer care department is at all concerned to reply or answer wisely or even try to understand the query. You people are. I have purchased a satellite lcd tv model no. 3205 in the year 2010 whrein videocon has offered to payback the amount of 13000/- rs, giving me one money back certificate which mentions the datils including the procedure and the address where i have to send the certificate with id proof and certificate. I completed the procedure within valid time period 27.5.2017, it as recived at aurangabad office but after not receiving the same i called at[protected] no. Of times but false promises are given. Noe as on date no one is lifting the phone. Sr# vg/0510/37284

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Dec 5, 2017

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2017

Videocon Industries Customer Care's response Dear gargdeepak03,

Greetings from Customer Support Team!

Congratulations on the maturity of the “Paisa Vasool Offer” bond!

We request you to send the original physical copy of the bond along with a self-attested ID proof copy of the bondholder to the below address:

BMO Dept., Videocon Industries Ltd, 14 Km Stone,
Aurangabad-Paithan Road,
Village Chitegaon To: Paithan Dist: Aurangabad

We will be able to start working on your claim, only after receiving the above requested documents.

Do keep a copy of the original document for future reference.

For any further assistance, please feel free to get in touch with us.

Contact No[protected], +91-[protected]
Email - [protected]@videoconmail.com

Thank you for your cooperation.

Warm Regards,
Videocon Customer Support Team