Videocon Industries — not responding for repair and maintenance of dth cable connection

Respected Sir/Madam,
My Videocon d2h cable connection customer ID is[protected]. The cable connection is installed at Cosmopolis Road, Dumduma, Bhubaneswar, Odisha.

After super cyclone 'Fani' my cable connection is not working and shows "signal not available." The antenna installed at outside wall is intact condition, hence the signal problem might be due to displacement of the accurate angle of the antenna. It will take only 10 to 15 minutes to set up the antenna in its accurate angles.

On 27.05.2019 at about 10.30am I have lodged my complaint with the company's customer care division elaborating the situation in detail with a request to send their mechanics to solve the issue. After registration of my complaint I have contacted them for not less than ten times. I have also lodged my complaint through their email address available in their website.

But, it is matter of regret that in spite of my repeated requests the company has not taken any action yet, even responses of their customer care executives and higher authorities are at all not satisfactory.

Under the above situation, without finding any alternative and efficacious way, I am constrained to file this complaint before your kind self for issuance of necessary direction to the company to resolve my issue at the earliest. Moreover, I pray before your kind self to pass necessary orders to the company to waive out their charges for the period from the date of registration of my complaint i.e. from 27.05.2019 till the date of completion of repairing and maintenance work as well as to give me adequate compensation for bothering me by creating such inconvenience and for their intentional negligence, as would be deemed fit and proper in the facts and circumstances of the case.

With sincere regards
Yours'Faithfully
PUSHPARAJ BHARADWAJ
Advocate
High Court of Orissa
Mob. No. [protected]