Videocon Industries — not updating new package as per new trai rule

Address:

Jankipuram extn lucknow, Lucknow, Uttar Pradesh, 226021

Sir i am using videocon d2h service. This company is in very worst cuatomer services helpline no is also very useless. Nobody care of customer in this company. Always did as per his own rules and force to customer as per there's own term and conditions. I made my channal package as per my choice at the website successfully, but repeated request on helpline and also e-mail. It is not started since last 20 days. Automatically started basic package without my permission and now when i request for change, company force me to choose much higher amount channel package. Stop showing all paid channels without my permission. After several complaints over helpline and e email, never responded. I can only say about this company, is so careless towards customer service. If possible to help or i change my connection. Customer id 79088116. My mob no is [protected].